FAQS

Need help with a recent order? This guide covers what to do when things don’t go as planned — from tracking delays to wrong items.

If Your Tracking Link Isn’t Working

You’ll receive a tracking link via email after your order ships. SOFTMINDBOOK sends it automatically — no action is required on your part.

When You Enter the Wrong Address

We’ll update your shipping address only if the order hasn’t shipped yet. Once packed or dispatched, no changes are possible.

If You Receive an Incorrect or Defective Item

Email cs@softmindbook.com within 30 days of receiving your order. Include your order number; the product name or code; clear photos showing the issue; and a brief description of what’s wrong.

If You Need to Adjust an Order or Apply a Discount Code

Orders cannot be modified once placed — SOFTMINDBOOK processes them immediately. If you forgot to apply a discount code, contact us as soon as possible with your order number and the promo code. Application depends on feasibility at that stage.

If You Want to Return or Exchange an Item

Returns are accepted only for items in original condition — tags must remain attached, and there must be no visible signs of use. Clearance items are excluded from returns. Direct exchanges are not available.

If a Popular Item Is Out of Stock

SOFTMINDBOOK restocks high-demand items within a few weeks. Subscribe using your email to get notified when they’re back in stock.

Still stuck? Reply to your order confirmation email or write to cs@softmindbook.com — include your order number. We respond within 24 business hours.