RETURN POLICY

Cancellation

You can cancel your order — but only before it ships or enters production.

If we approve your cancellation request at that stage, you’ll get a full refund to the original payment method.

Once your order has shipped, cancellation is no longer possible.

Returning a Package

You have 14 days from the day you receive your order to start a return request.

For us to accept the return:

  • The item must be unused;
  • It must stay in its original condition;
  • It must include all original packaging.

You’ll also need proof of purchase — like your order confirmation email or receipt.

Damaged or Wrong Item?

If what you received is damaged, incorrect, or missing pieces, reach out to us right away. We’ll help resolve it — no return window or condition restrictions apply in these cases.

Refund Timeline & Confirmation

After we receive and inspect your returned item, we’ll send a confirmation email with the status of your return.

If approved, your refund goes back to the original payment method — no store credit, vouchers, or alternate accounts.

We process refunds within 7 days of approval. How quickly the money shows up in your account depends on your bank or card issuer — not on us.

What If My Refund Is Delayed?

Got the refund confirmation email but haven’t seen the funds yet? Here’s what to do:

  1. Check your bank or card statement for pending transactions;
  2. Contact your credit card issuer — they may need to release the credit;
  3. If still missing after that, call your bank directly to trace the transaction;
  4. If none of the above resolves it, email us at cs@softmindbook.com.

Where to Send Returns

Don’t ship anything back yet — not to us, not to a manufacturer, not to any address you find online.

All return logistics start with one step: email cs@softmindbook.com. We’ll reply within 24 hours with your personalized return instructions.

We cover only one shipping fee per return, and never charge restocking fees on approved returns.